Reviews

WHAT DO OUR CUSTOMERS THINK ABOUT OUR SERVICES?

  • We are currently rated the number 1 estate agent in the UK on Review Centre.

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“Jackie Skowron4”

Express agency
- gave us clear information of what they provided,
-explained their costs fully
-gave us a time scale
-showed excellent communication skills during the process
-were a pleasure to deal with
All in all an excellent service.

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“Laila”

I would like to thank natasha and Lauren for a very efficient transaction.
Everything was completed quickly which I am very grateful for.
Communication was frequent and good.

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“Ursula”

Natasha was very supportive of my requirement and the urgency to get a property for me and my dog in order to start a new job and be in for Christmas. She helped me through the papers and worked at speed to get me in my home within 10 days of viewing the property. Excellent Service will recommend to friends and use again

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“Debbie Wood”

Excellent service received as a first time Land Lord. Made me feel at ease at what I thought would be a stressful experience.

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“Mark brewer”

Very fast response got property up for rent within days
Very good communication between agent and myself (landlord)
Recommend to all friend and family.
Thanks for very easy hassle free business.

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“James ”

Lauren was Great at communicating with me and kept the tenant on side when I was uncontactable for a while due to work but I'm very pleased with the service highly recommended

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“Michelle Burns”

I recently left my husband and needed to rent a property ASAP. I contacted Lauren at the agency who arranged for a viewing the next day. From there everything moved very quickly and Lauren kept me up to date at all times. I was very impressed with the service and being a 1st time tenant was amazed at how easy it was and how quickly the whole process took. I can't thank Lauren enough for all the help she provided at what was a very difficult time for me and my 2 boys.

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“Stephanie Lunn”

Absolutely brilliant service! Natasha was quick to respond to any queries and was massively influential in securing the property quickly and to our requirements. Even when the move in date was agreed, Natalie understood my situation and pushed to get the date brought forward. From start to finish Natalie has gone above and beyond what is expected.

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“ Helen Brain ”

As a first time "landlady", the whole process was explained to me from the very beginning. The forms were simple, and every viewing was arranged by the agent, and reminder texts and emails sent to my phone. Follow up calls were also made with potential letters. I opted for the fully managed service which charges the adverage price, and if my account is run with the same amount if care and commitment, I will be more than happy.

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“ k&bnewton ”

>We were extremely pleased with the staff at exprees letting agency. Both natasha and lauren were very punctual and committed to make sure we got the property we were looking at, and prompt. Very polite and positive attitude which made the experience with express letting agency a pleasurable one. Thank you very much for your help! 10/10 service. Thank you.

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“Trasa”

Although at the beginning of our tenancy, I cannot deny that we had a few issues with regards to the house, but I will argue that Natasha cannot be faulted for her services as a lot of it was down to miss communications from professionals (such as plumbers etc)- We had been told by one professional that the boiler was unsafe (to which he removed the fuse), switched the emergan heater off and informed us that the shower needed replacing. As it stands, the boiler has finally been sorted and we're currently waiting for news on the shower (the land lady did not wish to accept that it needs replacing the last I heard). Non the less, despite the constant nagging phone calls from myself (and the council), I cannot say I believe that Natasha has dealt with the issues any less than as efficiently or respectfully (in my opinion) as she could, which is why I have rated her as excellent.

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“ Donna Norton ”

Natasha Wilson is a credit to the Express Estate agents,
She has helped us with the letting of our property knowing we had difficulty when a family dropped out of our sale at the last minute.
I have emailed her rang her and she has been very patient and understanding with our needs, we are moving back to our home town of Cheadle Staffordshire she has helped us emensily ,and I will fully recommend her to help other people in our situation

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“ Lorraine ”

I had my flat up for rent and as someone who has no experience with this I could not have done it without express, Rebecca was very helpful in explaining everything to me and was very pacient throughout and later dealing with Lauren was easy, she also helped me with every step and I was grateful to have someone to answer any question just a call away.

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“ Natalie Mckevitt ”

Express letting were really helpful and fast in getting me signed up to move to my new address. When ever i had any proems i would ring Natasha Wilson who was extremely helpful at all times and did her best for me in every way. Ask so Lauren Webster who sorted everything out for me as quick as possible. Could not fault this agency excellent and really nice friendly staff. Regards Natalie Mckevitt

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“ Matthew Knight ”

I found Lauren and the Express Letting Agency highly proactive and efficient I felt as if I was being looked after every step of the way. Her communication was excellent, keeping in regular contact with calls and e-mails. All of my questions/concerns were answered promptly and to my satisfaction. All of the fees and charges were made clear to me from the outset and what would be included as part of these. Every step of the process from arranging the viewing to picking up the keys seemed so easy. Most aspects could just be completed online. Compared with the local estate agents I tried to deal with, Express Lettings are head and shoulders above and they are 200 miles away from the property! My thanks go to Lauren for all her efforts and ensuring a smooth transition into the property.

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“ Lynn Rothery ”

Even though I rang nearly daily to see where things were up to Lauren never gave me the impression that she thought I was being a nuisance (I would of thought that myself). Lauren very kindly took the time to stop whatever she was doing to keep me up to date.
I like the fact that we only deal with one person, there is nothing worse than being passed from one person to another in an organisation. It also gives the chance for you to build up a relationship which means you dont have to go into all your details with someone new everytime you call.

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“ Graham Rutherford “

After 4 months with another agency and no viewings I contacted Express Letting Agency. Within 10 days I have people viewing the property and tennants accepted within 14 days of contacting them. Very efficient and answered all my queries speedily.

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“ Danika Reilly “

My agent was very helpful I was moved into my flat the following week after moving. Answered all my questions and kept me up to date with all information very helpful

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“ Mrs Carol Pick ”

I have had my flat on the market to let with Express Letting Agency for just 16 days and I am pleased to say during that short time span that a tenant has been found and moved in. I would like to make particular mention of Mark Diamond, Daniel Fox and Adam Turner on the lettings team for their very professional and friendly manner at each step of the proceedings. They kept in touch with me at all times, keeping me fully informed. Everything went very smoothly. A very big THANK YOU to the lettings team. Well done! I will certainly be recommending Express to my friends and family

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“ P Naaso ”

Kept in touch and gave us up to date information regarding our move- she was very helpful especially that we needed to move on a sunday (out of office hours).

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